Terms and Conditions
Terms and Conditions
Tutors
Privacy Policy
Clients & Tutors
1. Acceptance of Term and Conditions
SparkTutors is committed to safeguarding the privacy of both tutors and clients. All personal information provided to us is handled with care, confidentiality, and respect. This Privacy Policy outlines how information is collected, used, and protected when you access or use the SparkTutors platform. By engaging with SparkTutors, you acknowledge and agree to the practices described herein.
2. Confidentiality
SparkTutors does not sell, rent, or trade personal data to third parties. Personal information is disclosed only where necessary to provide the services requested by users or where required by law. Sensitive personal data, such as NRIC details, uploaded certification documents, contact numbers, or full residential addresses, will not be publicly disclosed.
Such information will only be shared with relevant parties strictly for service fulfilment, as outlined below.
3. Information Relating to Clients
A client refers to an individual who submits a request for tuition services through SparkTutors.
Non-personal details related to the tuition request, such as lesson location (general area, eg. nearby landmarks, street), subject requirements, lesson frequency, and other assignment-related information, may be shared with prospective tutors for the purpose of securing a suitable match.
A client’s full address and contact details will only be disclosed to the assigned tutor after the tuition engagement has been confirmed.
4. Information Relating to Tutors
A tutor refers to an individual who registers with SparkTutors to apply for tuition assignments.
Information relevant to tutor selection, such as qualifications, teaching experience, gender (where applicable), and other assignment-related details, may be shared with clients to facilitate informed decision-making. Personal identifiers, including contact details and NRIC-related information, will not be disclosed to clients until a tuition assignment has been formally confirmed.
5. Consent for Collection, Use, and Disclosure of Personal Data
By submitting your contact details to SparkTutors through our request or sign up forms or via any other mode of communication, you consent to SparkTutors collecting, using, and disclosing your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) for the purposes set out below:
(a) to contact you through telephone calls or messaging platforms in relation to your tuition enquiry or request;
(b) to process and administer tutor matching and related operational matters;
(c) to share relevant personal information with the assigned tutor upon confirmation of a tuition engagement; and
(d) to send you tuition-related updates, notifications, or marketing communications via email or messaging platforms, including but not limited to SMS, WhatsApp, or Telegram.
SparkTutors retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including tutor matching, assignment administration, and compliance with legal or regulatory requirements.
Personal data will be securely deleted or anonymised when it is no longer required for these purposes, unless retention is required by applicable laws or regulations.
SparkTutors may store or process personal data using third-party service providers or cloud infrastructure located outside Singapore.
Where personal data is transferred overseas, SparkTutors will take reasonable steps to ensure that the receiving party provides a standard of protection comparable to that under the PDPA.
You may withdraw your consent to the collection, use, retention or disclosure of your personal data at any time by contacting our Data Protection Officer at contact@sparktutors.sg. Such withdrawal may affect our ability to continue providing certain services.
6. Legal Disclosure
While SparkTutors takes reasonable measures to protect user privacy, personal information may be disclosed where required to comply with applicable laws, regulations, court orders, or lawful requests from government or regulatory authorities.
7. Updates to Privacy Policy
SparkTutors reserves the right to amend or update this Privacy Policy at any time without prior notice. Any changes shall take effect upon publication on the platform.
For enquiries or clarifications regarding this Privacy Policy, please contact us at contact@sparktutors.sg